Refund policy

At Jindan India, every saree is carefully selected, inspected and packed before dispatch. We follow a strict no-return and no-exchange policy, except in cases where you receive a damaged, defective or incorrect product.

Order Cancellation

If you wish to cancel your order, you may do so within 24 hours of placing the order, provided the order has not already been processed or dispatched.

To request a cancellation, please email us at contactus.jindan@gmail.com with your order number and cancellation request.

Once the order has been processed or dispatched, cancellation requests cannot be accepted.

Return Policy

Damaged, Defective or Incorrect Products

We accept returns only if:

The product received is damaged.
The product has a manufacturing or product defect.
The product received is different from the product ordered.

To be eligible for a return, you must record a complete, uninterrupted unboxing video while opening the package.

The video should clearly show:

The unopened package and shipping label.
The package being opened for the first time.
The complete product and the issue/damage.

Please email the unboxing video to contactus.jindan@gmail.com within 48 hours of delivery, along with your order number and photographs of the issue.

Without a complete unboxing video, Jindan India may not be able to accept or process a return or refund request.

Products that have been worn, washed, altered, damaged or used after delivery will not be eligible for return.

As our sarees are handcrafted and handwoven, slight variations in weave, texture, colour and motif are natural and are a mark of their handcrafted character. These variations are not considered defects.

Refund Policy

For an approved return due to a damaged, defective or incorrect product, Jindan India will provide a full refund or appropriate replacement, subject to product availability and verification of the issue.

For eligible cancellations made within 24 hours of placing the order, a 100% refund will be processed, provided the order has not already been processed or dispatched.

Approved refunds will be processed to the original payment method within 7 working days of the cancellation or approval of the returned product.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.